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FAQs

Do you have a physical store?
Nope :( but you can find our products at our website and our sales points.

When will I receive my order?
Your orders will be shipped within 3-5 working days at the latest. Depending on your location, the time to reach you varies.

I have an urgent order. Can I receive it on the same day?
We can ship your order on the same day in order to deliver your orders quickly, but the process of reaching you varies according to your location.


Which shipping companies do you work with? How much does shipping cost?
The system assigns the shipping partner that will reach you the fastest. The shipping fee is shared with you at the payment step. 

How can I track my order?
The tracking code will be sent to you by email right after your order is shipped.

What are your payment options?
You can make your payments with your credit card.

Do you have the option to pay on delivery?
Nope. 

Do you have an installment option?
No, we do not have an installment option. 

How can I use the coupon code and/or gift voucher in my order?
You can use your discount code in the confirmation tab of your cart in your orders. 

My order arrived damaged. What should I do?

Sorry to hear that :( You can return it to us with Aras cargo using the code 15040419334799. 

The refund is made through the system after the products reach us. Your refund is provided according to your bank's return policies. 

Not all of the products I ordered came out of the package. What should I do?
We can solve this quickly. You can follow the return procedure by clicking the link below.
https://paperstreet. com. tr/pages/degisim-ve-i%CC%87ade

Our Aras cargo return code is 15040419334799
Then we can provide the re-shipment of the products. 

The products in the invoice/dispatch note and the products out of the package are different. What should I do?
Whoopsie :( You can follow the return procedure by clicking the link below.
https://paperstreet. com. tr/pages/degisim-ve-i%CC%87ade
You can return them to us with Aras cargo using the code 15040419334799. Then we can provide the re-shipment of the products you want.

What is your return policy?
We accept returns if the product has not been used and the return is made within 30 days.
Click for our cancellation and return conditions. 

What should I do if the product/products I canceled have been shipped?
Whoopsie. When you receive them, you can ship them back to us with Aras cargo, using the code 15040419334799.

 
How can I send my returned products to you?
You can return it to us with Aras cargo using the code 15040419334799. Click for return process details. 


How can I cancel my order?
Please email us at info@paperstreet.com.tr with your order number and the reason for cancellation. We can easily cancel your order. 

When will I get my refund?

The refund is made through the system after the products reach us. Your refund is provided according to your bank's return policies. 

Can you cancel one or more products in my order?
Well, no. But you can re-order by canceling the entire order.

Can I order from abroad?
Unfortunately, our site is not YET open for international orders. Stay tuned! 


I need to change my delivery address. What should I do?
Please email us at info@paperstreet.com.tr with your order number and updated address. 

I want the invoice to be issued on behalf of the corporate company. What should I do?

Please email us at info@paperstreet.com.tr with your company information, we can edit your billing information. 

Will you sponsor my event?
Why not?!

You can contact us at info@paperstreet.com.tr 

Do you gift-wrap ?
We are trying to make eco-friendly choices so no, we do no’t gift-wrap your orders but we take great care of our packaging and we are pretty sure that you will love it! 

Do you customize your products?
Oh yes! And we LOVE customizing our products. For further information, please email us at info@paperstreet.com.tr 
I am interested in carrying your products in my store/website. Who should I contact? 

Thank you! Please email us at info@paperstreet.com.tr

Is there a problem you can not  get an answer for?

Please email us at info@paperstreet.com.tr  . We will get back to you quickly, pinky promise.


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